Terms of Service

1. Eligibility, accounts, and workspaces

You must have legal capacity to enter this agreement and, when acting for an organization, authority to bind it. You are responsible for accurate account details, credential security, authorized workspace membership, and promptly reporting suspected compromise.

Workspace owners and administrators control membership, roles, connected accounts, and content. Their instructions may affect all workspace members and survive a member leaving where necessary to preserve organization records.

2. The service and configuration

Instaflow provides brand, writing, media, task, inbox, approval, and connected-publishing workflows. Features that depend on external providers are available only when the operator and workspace configure the required account, credentials, permissions, credits, and provider capacity.

Beta or preview features are identified in the product and may change or be withdrawn. We may make reasonable changes needed for security, law, provider compatibility, or product operation without materially reducing paid core functionality during a current term.

3. Subscriptions, credits, taxes, and cancellation

Prices, currency, commitment length, trial, included credits, taxes, and renewal terms are the values shown in Stripe Checkout or an order form when you purchase. Recurring subscriptions renew for the displayed period until cancelled. Cancellation takes effect at the end of the paid period unless checkout terms or law require otherwise.

Generation credits are usage units, not money, and have no cash value. Provider work may reserve credits before it starts, settle successful work, and release failed work. Purchased credits and refunds follow the checkout terms and applicable law. You authorize Stripe to process payment using your selected method.

4. Customer content and AI output

As between you and the operator, you retain rights in customer content. You grant the operator a limited license to host, copy, transform, transmit, and display it only to provide, secure, support, and legally operate the service.

You must review AI output and external actions for accuracy, rights, safety, and suitability. Output can be incomplete, incorrect, or similar to content generated for others. You are responsible for approvals, recipients, claims, disclosures, and posts made through your connected accounts.

5. Acceptable use

Do not use the service to violate law or third-party rights; distribute malware; evade security or rate limits; scrape or probe systems without permission; impersonate people deceptively; generate prohibited abuse; send spam; or process data you lack authority to use.

We may suspend the affected account, integration, or action when reasonably necessary to stop harm, respond to a provider or legal request, protect the service, or investigate a material breach. We will give notice when practicable.

6. Third-party services

Stripe, cloud infrastructure, AI and media providers, Gmail, Instagram, LinkedIn, X, and other configured services are governed by their own terms. Provider availability, review, quotas, and policy decisions are outside the operator's control. Disconnecting a provider stops future access but may not retract actions already delivered.

7. Intellectual property and feedback

The operator and its licensors retain rights in the service, software, documentation, interfaces, and branding. These terms grant only the limited right to use the service during your authorized term. If you submit product feedback, you permit us to use it without restriction or payment, without identifying you publicly without permission.

8. Termination and data handling

You may stop using the service and request cancellation or deletion through the available account controls. We may terminate for material breach, unlawful use, nonpayment, or where continued operation is legally or technically impossible. Rights, payment duties, disclaimers, liability limits, and provisions intended to survive will survive.

Export content you need before deletion or term end. Deleted data is removed from active systems and expires from backups under the documented lifecycle, subject to legal preservation duties.

9. Warranties and liability

To the maximum extent allowed by law, the service is provided as available without implied warranties of merchantability, fitness, non-infringement, or uninterrupted and error-free operation. Nothing here excludes warranties or rights that cannot lawfully be excluded.

To the maximum extent allowed by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages or lost profits, revenues, goodwill, or data. The operator's aggregate liability arising from the service will not exceed amounts you paid for the service in the 12 months before the event giving rise to the claim. This limit does not apply where law forbids it.

10. Governing terms and contact

These terms are governed by the laws of the jurisdiction stated in your order form or checkout record, without regard to conflict-of-law rules, and disputes will be brought in the courts having jurisdiction there unless mandatory consumer law requires otherwise. An order form controls over conflicting terms for that order. Invalid provisions are narrowed or severed without affecting the rest.

Legal notices may be sent to the support address supplied by your Instaflow service operator. Operator: the Instaflow service operator, the registered address supplied by your Instaflow service operator. Material changes will be posted with a new effective date and communicated when required.